Small print. Plain English.

Pre-launch terms. Membership sales remain closed while the full legal seller name and business correspondence address are confirmed.

Who provides the service

PokéSnatch is powered by PresGro. Contact: info@presgro.com · 01787 275264. PresGro is the seller shown on payment records; no retailer is a party to your membership.

What you are buying

Standard costs £4.99 per month for six retailer feeds. Premium costs £9.99 per month for fifteen. The coverage page identifies each retailer and its verification status. Both tiers receive the same delivery priority; Premium does not buy deliberately faster alerts. Your membership is for one Discord account, for personal use by an adult aged 18 or over. Operator rental and redistribution rights are not included.

Stock is not guaranteed

PokéSnatch is an independent stock-alert service and is not affiliated with Pokémon, Nintendo or the retailers monitored. Membership provides notifications, not products. Alerts do not reserve stock or guarantee a purchase. Availability and prices can change before you reach the retailer. You complete purchases directly with the retailer. We do not promise instant detection, every product, every restock, a minimum number of alerts, a particular price, or a successful checkout. Alerts may be late or inaccurate. Retailer terms, purchase limits, queues and checks still apply. We do not buy products, bypass access controls or provide financial advice.

Payment, renewal and access

Payment is collected monthly in advance by Stripe. The displayed monthly total is the amount due; any required tax treatment must be resolved before sales open. Your subscription automatically renews until cancelled. Join and connect Discord before paying. Access is granted after payment verification and may take a short time to synchronise. Keep your Discord account secure and your payment method current.

Cancellation and refunds

Use My membership → Manage billing to cancel the next renewal. You normally retain access until the end of the paid period. You can also email us clearly asking to cancel, with the email used at checkout and your Discord username; do not send card details. Consumers normally have 14 days from entering the contract to cancel. If you expressly request an immediate start, we may deduct a proportionate amount for service actually supplied before cancellation. We do not ask you to waive statutory rights. Outside that period, unused parts of a month are not normally refunded unless the law requires it or we agree otherwise. Contact us about outages or a service that does not match its description.

Changes, outages and fair use

Temporary feed interruptions are possible. We will communicate significant coverage changes or sustained outages in service-status. If we cannot provide a material part of the paid service, contact us for an appropriate remedy; this may include a refund or cancellation. We will give advance notice of price or material membership changes and an opportunity to cancel before they take effect. Harassment, scams, account sharing, unauthorised redistribution and attempts to disrupt the service can lead to restricted access. Moderation does not remove your legal rights.

Your rights and complaints

Nothing here excludes responsibility that cannot lawfully be excluded, including fraud, death or personal injury caused by negligence, or your statutory consumer rights. Email info@presgro.com with a complaint so we can investigate. These terms are governed by the law of England and Wales, without removing any mandatory protections or local court rights you have as a consumer.